Returns & Exchanges
At Von Riche, we strive for perfection in every garment, but if your purchase is not a perfect fit, we offer a seamless 30-day return policy for all unworn items in original packaging. Our commitment to luxury extends to our after-sales service, ensuring a boutique experience from start to finish.
Initiate Your Request
Log in to our online portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original Von Riche dust bags and protective boxes, ensuring all designer tags remain securely attached.
Affix Shipping Label
Download and print your pre-paid luxury courier label from our portal and secure it to the outside of your return parcel.
Quality Inspection & Refund
Once our atelier receives and inspects your return, your refund or exchange will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing