Frequently Asked Questions
Everything you need to know about the Von Riche experience.
What is the standard shipping time for Von Riche orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I initiate a return or exchange?
We accept returns within 30 days of delivery. Please ensure items are unworn, with original tags attached, and visit our Returns Portal to generate your prepaid shipping label.
How can I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for our tailored fits or contacting our style consultants for personalized advice.
What materials are used in Von Riche garments?
Quality is our cornerstone. We source premium fabrics including organic cotton, Italian leather, and sustainable wool blends to ensure luxury durability and comfort in every piece.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your data. We accept all major credit cards, PayPal, and secure buy-now-pay-later options like Klarna and Afterpay.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.